TALVEYAتالڤياDesign yours
TALVEYA / FAQ

The details that matter.

From choosing a design to your invitation reaching your guests.

Can I try a design before paying?+

Yes. Customise any design, preview it and save a draft on your device from the home page — no account needed.

Where are my drafts saved?+

A local draft lives in this browser only. Once you sign in, you can save it to your account and come back to it later.

Can my invitation be in English?+

Yes. Design it in English from the English site, or choose the Tawqee plan for an invitation guests can switch between Arabic and English.

How is payment reviewed?+

You transfer through Orange Money following the order instructions, then send the reference for manual review. Payments are never approved automatically. Outside Jordan? Message us on WhatsApp first.

How do guests reply?+

Each guest opens their personal link and accepts or declines — no account required. Anyone with the link can use it, so share it with care.

Does the Talveya name appear on my invitation?+

Yes, a small “Designed with Talveya” signature appears at the bottom and links to our website.

When can I ask for a refund?+

Within 7 days of payment approval if the invitation has not been shared, or after a technical fault we could not fix within 48 hours. Money is returned within 3 days of approval.

Which occasions do you support?+

Weddings, engagements, nikah, henna nights, newborns and aqiqah, baby showers, birthdays, graduations, Eid, Ramadan iftars, Hajj and Umrah, anniversaries, corporate events, dinners and condolences.

What is the difference between essential and extended designs?+

Essential designs are included in every plan. Extended-collection designs (marked ✳) come with the Hikaya and Tawqee plans.

How do I create an account?+

On the “My account” page choose “New account”, enter your email and a password, then open the confirmation link we email you.

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