Clarity before every step.
You can request a refund after a technical fault, or if the invitation was never shared. The Arabic version prevails if the two differ.
When can you request a refund?
If you have not shared the invitation: you can request a full refund within 7 days of payment approval, as long as it has not been sent to any guest and no guest link has been used.
If you hit a technical fault: we work to fix it within 48 hours of your report. If we cannot, and the fault stopped you using the invitation, you get a full refund even if it was shared. Requests must be made within 7 days of the problem and before the event date.
When is a refund not available?
After the invitation has been shared and used without a technical fault, after the event date, or if you change your mind about the design after sending it to guests. You can always edit the details and design before sharing, at no cost.
How to request
Message us on WhatsApp with your order number, the reason, and a description of any problem. Please also tell us whether the invitation has been shared.
How long it takes
We reply within two working days, and the money is returned within 3 days of approval, to the same Orange Money wallet it was paid from.
Human review
We review the request, the payment record and the reported problem, then contact you to explain the decision and amount. Submitting a request on the site never triggers an automatic transfer.
Contact us about your order ↗